Terms of Service
Last updated: April 2, 2026
1. Acceptance of Terms
These Terms of Service ("Terms") form a binding agreement between you and SaaSWatch ("SaaSWatch", "we", "us", or "our") regarding your access to and use of our website, dashboard, APIs, and browser extension (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of an entity, you represent you are authorized to bind that entity.
2. Service Description
SaaSWatch provides subscription monitoring, anomaly and risk alerts, and reporting tools for SaaS and AI spend visibility. Features may include integrations with third-party platforms, analytics summaries, recommendation signals, and notification workflows. We may update, improve, limit, or discontinue features at any time. We process personal information as described in our Privacy Policy and in compliance with applicable data protection laws, including GDPR and CCPA/CPRA where applicable. We may adjust the scope of Free plan features and will provide reasonable advance notice through the website or by email. For paid plans, we will give at least thirty (30) days' notice before we materially reduce paid features.
3. User Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate information and promptly update it if it changes. You must notify us immediately of any suspected unauthorized use or security incident. We may require identity verification and may suspend access to protect users and the Service.
4. Subscriptions and Payment
SaaSWatch may offer paid plans billed on a recurring basis. Free Trial: New eligible accounts may receive a 15-day free trial of Pro features. At trial end, access reverts to the Free plan unless a paid subscription is active. Auto-Renewal: Paid subscriptions renew automatically at the end of each billing cycle. You may turn off auto-renewal at any time in your account settings; after you cancel, you will not be charged for the next cycle, though your current paid period remains in effect through its end date. Cancellation: You may cancel at any time from supported account settings or provider-managed flows. Unless otherwise required by law, cancellation takes effect at the end of the current paid period and does not generate a prorated credit. No Refund Policy: Except where required by applicable law, all charges are non-refundable, including partial periods, unused features, mistaken purchases, or failure to cancel before renewal. If our gross negligence causes the Service to be continuously unavailable for more than seven (7) consecutive days, you may request a proportional refund of fees paid for the affected period.
5. Prohibited Conduct
You agree not to: (a) violate any law or regulation; (b) attempt to gain unauthorized access to accounts, systems, or networks; (c) interfere with or disrupt Service integrity or performance; (d) reverse engineer or attempt to extract source code except where legally permitted; (e) upload malware or malicious content; (f) use the Service to infringe rights of others; (g) abuse rate limits or automate access in a way that harms the Service; (h) misrepresent your identity or affiliation; or (i) use the APIs or browser extension in a manner that exceeds what is reasonably expected for normal business use (for example, request frequency beyond what your legitimate use requires), in which case we may temporarily restrict access.
6. Intellectual Property
The Service, including software, design, trademarks, logos, content, and all related intellectual property, is owned by SaaSWatch or its licensors and is protected by applicable laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business or personal use. No rights are granted except as expressly stated.
7. User Data
Subscription information, classification labels, dictionary entries, department settings, and similar data you submit, sync, or generate through the Service (“User Data”) are yours. You grant SaaSWatch a limited, non-exclusive, worldwide, royalty-free license to use User Data solely as necessary to provide the Service to you (for example, to store, process, analyze, and display it). We will not use your User Data for any commercial purpose outside the Service, and we will not share with third parties information that can identify you personally without your separate consent.
8. Disclaimer and Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. To the maximum extent permitted by law, SaaSWatch is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business interruption. Our aggregate liability for all claims relating to the Service will not exceed the total amount you paid to SaaSWatch for the Service during the twelve (12) months before the event giving rise to liability.
9. Termination
You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if we reasonably believe you violated these Terms, created legal or security risk, or if required by law. Upon termination, your right to use the Service ends immediately. Sections that by nature should survive (including payment obligations, intellectual property, disclaimers, liability limits, dispute resolution) will survive. After termination, we will delete or anonymize your data within thirty (30) days as described in our Privacy Policy, except where a longer retention period is required by law.
10. Governing Law and Dispute Resolution
You acknowledge that you use the Service for commercial or business purposes, and not primarily for personal, family, or household use. These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration on an individual basis, in English, under commercially reasonable arbitration rules. You and SaaSWatch waive any right to a jury trial and to participate in class or representative actions, to the extent permitted by law.
11. Contact Information
If you have questions about these Terms, billing, privacy rights requests (including GDPR/CCPA requests), or legal notices, contact us at support@getsaaswatch.com.
12. Browser extension and workplace deployment
Some features require the optional SaaSWatch browser extension. When enabled, the extension uploads usage events to our API as described in the Privacy Policy (section “Browser extension and usage events”). You are responsible for deploying the extension in compliance with your policies and applicable law, including any notice, consent, or workforce assessments required for your jurisdiction. You must treat company codes and subscription list tokens as confidential information and must not disclose them to unauthorized third parties. Extension use is subject to these Terms and the Privacy Policy; if they conflict on personal data, the Privacy Policy governs.
13. Force Majeure
Neither party will be liable for any failure or delay in performing obligations under these Terms (except for payment amounts already due) where caused by events beyond that party's reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics or pandemics, strikes or other labor disputes, failures or delays of transportation or telecommunications, or failures of suppliers or subprocessors that are not reasonably avoidable. The affected party will use commercially reasonable efforts to mitigate and resume performance.